FAQ

How to tie my Waist Beads?
Head over to our IG for video tutorial or
click on the how to tie waist beads page for instructions.

​How Do I Place An Order?
We've placed an add to cart button on each product for your convenience. Click add to cart and click check out if you've found everything you need.

***Please contact us via the contact tab if you need to have an item custom made to fit your body***
 



 

Return & Refund Policy

Thanks for shopping at Cherie Coco. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 2 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be unopened in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us if you have any questions on how to return your item.

Refunds: 
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Temporarily suspending returns:
In order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. Once an order or product has left the fulfillment center, we can not accept it back and are unable to give a refund. 

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us